Privacy policy

This is our data protection and privacy policy that explains who we are, why and how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.
S&M Solutions is the data controller, that is, the entity determining the purposes and means of the processing of the personal information about you.

Our contact details

S&M Solutions, S.C.
C/ Costa Rica, 11/2 Pol. Ind. Oeste
30820 Alcantarilla - Murcia -Spain
Phone: +34 968 69 07 88
E-mail: administracion@smsolution.es

Information we collect and what we use it for

We collect your personal information when you use our website contact form and/or when you use our services:

• When you use our contact form you will be asked for several personal details that are necessary to offer you our services. Some of these fields are marked as compulsory. If you do not provide us with information which is marked as compulsory we may be unable to provide the services to you.
• When you use our services, we will collect and process personal information regarding your use of such services to improve your overall experience.

Personal data we process

We may process personal data relating to you if:

• You are a customer or a supplier of ours.
• You work for a customer or a supplier of ours.
• You are someone (or you work for someone) to whom we want to advertise or market our goods or services. In this case, we may have obtained your details direct from you (for example, via our website or social media) or from another source.

These data we process may include the information set out below

• Your personal details
  • Your name.
  • Who you work for, and your job function or department.
  • Your address, phone number, email address or other contact details.

• Information we obtain from communications with us
• Information about you that you give us by communicating with us by phone, by e-mail, via our website, via social media or otherwise.
• Information you give us or that we obtain when you use our website, obtain our goods, supply us with goods or services, enquire about a product, place an order, or contact us to report a problem, or do any of these things on behalf of the person that you work for.

• Information relating to our dealings with you
• Information relating to transactions with us involving you (for example, details of goods or services that we have supplied to you or obtained from you).
• Other information relating to you which it is necessary for us to process to enter into or perform a contract with you.

• Personal data we process when you use our website
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

What do we do with your personal data

We may process your personal data for the following purposes:

• To provide goods and services to customers.
• To obtain goods and services from suppliers.
• To manage and administer our relationships with customers or suppliers.
• To advertise and market, and provide information about, our goods and services. This may be via direct marketing communications (such as emails) or telephone calls. This may include making suggestions and recommendations about goods or services that may interest you or the person that you work for, and it will be subject to your stated preferences where relevant.
• To administer our website under our terms and for internal operations, including troubleshooting, and data analysis, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To keep our website and other systems safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising.

How we share your information

Except as set out in this policy or where you have provided your consent, the personal information processed when you use our services will not be shared with or disclosed to other individuals or businesses, for their own use.
For example, we may disclose your personal information to appropriate third parties including:

• Vendors or other subcontractors with whom we have a business relationship and who provide products and services to us so that we can provide our services to you (such as shipping and delivery, software development, website hosting and management).
• Credit reference agencies for assessing your credit score where this is in the context of us entering into a contract with you.
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of S&M Solutions, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Legal Basis for using your personal information

The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the followings:

• Performance of a contract with you: where you have ordered or requested products from us and we need to use your contact details and payment information in order to process your order and deliver the products to you.
• Consent: for example, where you have indicated you would like to receive marketing and offers. You can withdraw your consent at any time.
• Compliance with law: where S&M Solutions is subject to a legal obligation and needs to use your personal information in order to comply with that obligation.

How we protect your information

S&M SOLUTIONS, S.C., in compliance with 'Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales', and 'RGPD', guarantees the correct use and treatment of your personal data. Your personal information is held on secure servers and is not processed for any purposes other than those set out in this Privacy Policy.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How long do we process personal data for

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

What are your rights

You have the following rights in relation to personal data relating to you that we process:

• You may request access to the personal data concerned.
• You may request that incorrect personal data that we are processing be rectified.
• In some situations (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
• Where we are processing personal data relating to you based on your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned.
• If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Agencia Española de Protección de Datos.

Applicable laws

The Our Privacy Policy is ruled by:

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• 'La Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE)'.
• 'La Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales.'

Date of this policy

This policy was last updated on 24.02.2021